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Case study · Customer service
Voice, chat and SMS service agent
One AI agent across voice, chat and SMS that answers routine questions and frees the team for complex cases.
- Industry
- Customer service
- What we built
- AI agent, Voice and SMS
- Timeline
- 3 months
The challenge
Repetitive questions overwhelmed the support team, leading to burnout, turnover and constant retraining. Customers waited too long and got inconsistent answers, and hiring more agents only raised costs.
What we built
We built an AI service agent that answers questions about availability, pricing and bookings across voice, chat and SMS. It connects to internal APIs and the CRM, follows up automatically, and passes complex cases to human agents.
Outcomes
- Instant answers across voice, chat and SMS
- Automated follow-ups so no detail is lost
- Integration with internal APIs and CRM tools
- Human agents freed for complex cases
Built with
DjangoOpenAIWhatsAppTwilio
Next project
CATO